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Evaluation of the UNDP Support to Digitalization of Public Services

Digitalization

The evaluation assessed UNDP's support to digitalization in eight programme streams, across different thematic areas and cross-cutting issues during the period 2015-2023. Conducted during the initial phase of the UNDP's 2022-2025 Strategic Plan and Digitalization Policy implementation, the evaluation underscored the organization's renewed focus on integrating technology, innovation and public services.

The evaluation found that UNDP played a crucial role in enhancing digital public infrastructure, which is foundational for digital transformation of public services.UNDP should continue its engagement in digital public infrastructure advancing user-focused design and streamlined digital offerings for key digitalization drivers such as digital legal identity, digital financial services and data interoperability.